Mastercard Debit Card Lost, Stolen or Compromised Debit Card
Lost, Stolen or Compromised Debit Card?
Please report a lost or stolen card immediately!
Notify our Customer Service department promptly during normal business hours at 800-460-6634 to report suspected fraudulent transactions. A representative will assist you in completing required claim forms for unauthorized charges and to receive a replacement card. Normal business hours are Monday-Friday: 7:30 am - 6 pm and Saturday: 9:00 - 12:00 noon.
To report a lost, stolen or compromised card after normal business hours, please call 866-546-8273.
Debit Card Fraud Prevention - sign up for "Debit Card Transaction Alert" program
Once you have our MasterCardô Debit Card, you have to sign up for our "Debit Card Transaction Alert" program or you will incur a "Refused Debit Card Transaction Alert Fee" of $1 per card per statement cycle. This program offers another layer of fraud prevention. Once your card is enrolled, whenever your debit card is used, you will receive a message in your email or a text to your cell phone (or both if you so choose). Ready to sign up? Click here.
Help us protect your accounts from fraud. If you receive a debit card alert for a transaction that you are not familiar with, please contact us immediately at 800-460-6634. If you receive an alert after business hours, you may call 800-228-8210 and follow the prompts to report your card as lost or stolen. You will receive an alert that your card is successfully blocked from further transactions. Contact your local branch or call us to order a new debit card.